Technology Support Specialist

Are you an IT professional looking for a stimulating career? Would you like to put your skills to work for a well-established manufacturing or construction company in the Quebec City area? Then look no further!

Groupe SM Tardif is looking for a Technology Support Specialist to join its IT team. Your role will be to solve IT problems, document solutions and support our employees by dynamically sharing your knowledge while knowing how to popularize it. You’ll also be responsible for maintaining and updating users’ IT equipment and working with the system administrator to keep our infrastructures in top shape.

If you’re passionate about IT, eager to learn, and ready to take on a challenge with a motivated team, apply now!

Profile sought

DEC or AEC in Computer Science (less formal education can be compensated by more experience related to the position).
At least 1 year of experience in the functions proposed.
Ability to troubleshoot and document computer problems.
In-depth knowledge of operating systems such as Windows, Linux, and the Apple ecosystem, as well as enterprise applications such as M365.
Excellent verbal and written communication and customer service skills.
Ability to work independently and as part of a team.
Must be available for on-call duty as required.
Demonstrate the ability to speak and write excellent French and understand English at a technical level.
100% face-to-face position from 8am to 4:30pm.

Roles and responsabilities

Provide quality and rigorous technical support to all the company’s users, responding to helpdesk tickets and sometimes solving more complex IT problems, carefully documenting follow-ups and solutions.
Provide training on the main applications such as M365 (Sharepoint, Teams…) and create reusable capsules.
Maintain and update user IT equipment.
Work with IT team members to solve complex problems and implement projects.
Contribute to relationships with external IT service providers.
Participate in the IT equipment acquisition process.
Apply your experience to operational processes to make them better and more efficient, and implement automation solutions to make them faster.
Participate in any other activities related to IT operations.

Commencement date : As soon as possible

Number of positions to fill : 1

Salary : To be discussed

Work schedule : Monday to Friday, 8 a.m. to 4:30 p.m.

Employment status : Permanent

Principal workplace : 15971 boulevard de la Colline

Benefits offered

Competitive salary
Insurance
Free coffee
Training room
Lounge area
Vacations
Work/family balance
Mobile leave
Employee referral bonus
Employee assistance program
Recognition of seniority
Social Club
Sports reimbursement program
Free parking

Technology Support Specialist

Profile sought

Roles and responsabilities

Benefits offered

Interested in this job?

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